Vezitek – FAQ
1. How can I place an order?
Browse our products, select the item you want, choose the quantity, and click "Add to Cart." Once ready, proceed to checkout, enter your shipping and payment information, and confirm your order.
2. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Stripe, 2Checkout, and other secure payment options.
3. How can I track my order?
You can track your order from our Order Tracking page using your order number.
4. What is your return policy?
We offer a 30-day return policy for most items. If you’re not satisfied, you can return your item for a full refund or exchange, provided it is in its original condition. Certain items, like perishable goods or custom products, may not be eligible.
5. How long will it take to receive my order?
Standard shipping usually takes 5–7 business days. Expedited shipping options are available at checkout. Delivery times may vary depending on your location and chosen shipping method.
6. Can I change or cancel my order after placing it?
Yes, you can make changes or cancel your order within a limited time frame after placing it. Contact our customer support team as soon as possible.
7. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping fees and delivery times vary by destination. Check our Shipping Policy page for details.
8. How do I apply a discount code to my order?
Enter your discount code at checkout in the “Promo Code” field. The discount will be applied automatically to your order total.
9. Is my payment information secure?
Yes. We use secure encryption technology to protect your payment information. Credit card details are never stored on our servers.
10. What should I do if I receive a damaged or incorrect item?
Contact our customer support within 48 hours of receiving your order. We will arrange a replacement or refund promptly.
11. Can I create a wishlist?
Yes. Click the heart icon on any product page to add items to your wishlist.
12. What should I do if I forget my password?
Click “Forgot Password” on the login page. You’ll receive an email with instructions to reset your password.
13. How can I contact customer support?
Reach our customer support team via the contact form on our website or through the support menu if you are a registered user. Our support team is available [add your business hours].